Cornerstones

What a Story!

“A diamond is forever!” — De Beers Corporation

I was sitting in an agency conference room in the late 70’s, enjoying lunch and the view of Central Park as my clients discussed their work for De Beers.  In the course of the discussion, it became clear the “Diamond […]

Read More +

Fusion: the Heart of a Star!

Stars and Corporations are both energized by the same force:  Fusion.

Our “Sun,” a “Star;” is a “Hydrogen Fusion Engine.”

Fusion Formula: Take two atoms of hydrogen, agitate rapidly under titanic gravitational stress, then apply cosmic heat. Caution:  Do not over-stimulate or the mixture may explode and engulf the entire solar system; but be sure to continue at a pace sufficient to keep the sphere from collapsing under its own weight. Repeat to Infinity!  Voila!  Produces […]

Read More +

Afraid to Ask?

Ask for the “No!”

The Sales & Counselor SellingSM Series

“Thirty years, and still people are afraid to ask for the order!”
—Jennifer R. StJohn

Read More +

Don’t Look at the Scoreboard

The Sales & Counselor SellingSM Series

“Play your game and your plan. Don’t look at the scoreboard.”
– Coach John Wooden
Head Coach, UCLA Men’s Basketball

Read More +

“Attention must be paid.” *

The Sales & Counselor SellingSM Series

*Title Excerpted from “Death of a Salesman”
by Arthur Miller
American Playwright
(October 17, 1915 – February 10, 2005)

“Pay Attention!” You hear […]

Read More +

Engaged Receptivity

The Sales & Counselor SellingSM Series

“So, I’m sitting in this little room in the old 493 Union Hall, and I’m just playing away, and there’s this old guy standing there. He’s listening to me, probably as long as he could take it, and he said, ‘Hey kid, do you know what’s […]

Read More +

Shut Up and Sell

The Sales & Counselor SellingSM Series

“You can tell whether a man is clever by his answers.
You can tell whether a man is wise by his questions.”
— Naguib Mahfouz
Egyptian Author & Nobel Laureate
(1911-2006)

Read More +

We’re Back for 2023!

Share on Facebook Share
Read More +

Interchange

The Sales & Counselor SellingSM Series

“We know how important it is to listen!”
— Ad campaign for Sperry Corporation

“Everybody is talking at me. I don’t hear a word they’re […]

Read More +

Listen Your Way To A Sale

The Sales & Counselor SellingSM Series

“Companies don’t do business; people do.”
– C. Andrew Lehman
American Sales Professional
(1962 – )

Ever feel like a sales person was only thinking of […]

Read More +

Structured Listening

The Sales & Counselor SellingSM Series

“Listen! Or your tongue will make you deaf.”
— Cherokee Proverb

It’s a random world! It seems there’s a flood of randomness in the universe just now, with things, […]

Read More +

Ask Permission!

The Sales & Counselor SellingSM Series

“Personally, I’m always ready to learn, although I’m not always ready to be taught.”
—Sir Winston Churchill

 
Before you probe, before you present, before you plan…

Read More +

Creating Empty & Full

The Sales & Counselor SellingSM Series

“You must empty a box before you can fill it.”
—Irish Proverb

Creating Emptiness: The Counselor’s Art

Read More +

Sales and Ethics

The Sales & Counselor SellingSM Series

The word “Sales” can certainly conjure up a myriad of negative images and experiences. Pushy. Aggressive. Someone getting you to buy something you don’t want. Yet “Sales” in its true form, happens every day. For example, we’re selling when […]

Read More +

Shedding Light on Laughter

“Keep me away from the wisdom which does not cry, the philosophy which does not laugh, and the greatness which does not bow before children.”
— Khalil Gibran

“There are two kinds of light — the glow that illuminates, and the glare that obscures.”
— James […]

Read More +

Invisible Made Visible

“Culture is the ‘invisible infrastructure’ that shapes people’s approach to work, family and community.”
—The Fusion Group

If Culture is an “invisible infrastructure,” does it have physical manifestations?  How do we know it exists?  And what is it about culture that makes a difference?

Read More +

The Ultimate Test of a Mission Statement

“Are you confident enough to chisel it on your building’s cornerstone?”
– J. R. StJohn
Founder & Chairman, The Fusion Group

The term “Mission Statement” originated in military and spy jargon, e.g.:

Read More +

One Core Story…

Who can argue that each individual is possessed of a unique voice, expressing a special communication style?  Who can argue that this divine expression is a personal and un-duplicatable gift, which should not be tampered or tainted?

Yet when an individual goes to work for an organization, their voice becomes one of many; comprising a single piece of an orchestrated communication […]

Read More +

Pitch a Conversation

“I went to a presentation once and a conversation broke out!”
— With apologies to Professional Hockey

Something goes haywire in the mind when you’re invited to “Pitch…” The normal intelligence which drives your business behavior short circuits and you fall back to the basic question: “What am I going to say?”

Read More +

All Talk


“More than words is all you have to do to make it real.
Then you wouldn’t have to say that you love me.
‘Cause I’d already know.”
More Than Words — Extreme

Despite the omnipresence of cute little screens and the preeminence of video, the go-to method of corporate presentation is still all talk, all text, all […]

Read More +

The Tie Break

“Well we all have a face that we hide away forever.  And we take them out and show ourselves when everyone has gone.  Some are satin some are steel.  Some are silk and some are leather.  They’re the faces of the stranger but we love to try them on.”
“The Stranger”
– Billy Joel
American musician and pianist (1949– )

Read More +

In the Wilderness

“The universe is not composed of atoms, but of stories.”
— Muriel Rukeyser

There’s a customer in the wilderness, “seeking the grail” — someone doing great work.

He hears a story, about a company doing great […]

Read More +

Archie, Harold & Sam

Archie Bunker was the lead character from the 70’s sitcom, All in the Family. In lengthy discussions with his wife, Edith, he frequently resorted to the epithet, “Get to the Point, Edith!”  Wouldn’t it be heaven to have a red flashing light “Get to the Point!” with a switch by every seat in the conference room?  No better way to tell the blowhards, the detail fanatics, and the self- appointed […]

Read More +

Seeing the Big Picture

“To see the big picture, sometimes you must rise above the puzzle!”
– Anonymous

In our experience, some clients acquire a training seminar and go home happy.  But others, a few, go “All In!” and acquire, install, operate, manage and evolve an entire complex winning system.

Read More +

Brand Scam

“It takes 20 years to build a reputation and five minutes to ruin it.  If you think about it that way, you’ll do things differently.”
— Warren Buffet

“What if we spent as much maintaining or enhancing our Culture as we spend on our so called ‘Brand?’  Culture influences and infuses Reputation.  Brand is fed […]

Read More +

ART or Craft? There is a difference!

“Don’t insult my intelligence with your cookie cutter, paint-by-the-numbers approach to the Noble Art of Writing!  How dare you reduce my art to mere process?!”
—Anonymous Critic

From time to time, someone (usually a frustrated member of the Marketing Team) takes umbrage at the fancied “Simplicity” of Fusion’s “Ready, Set, Go!®” […]

Read More +

How Fusion Got its Name

Read More +

The Sales & Counselor Selling Series

Wrap-Up and Next Steps

“Counselor Selling is all about allowing customers to disclose needs and building a relationship to meet those needs. It’s the ultimate ‘Fusion’ of service with selling.” — Jennifer StJohn

Over this past year, we shared key concepts that address vital elements of […]

Read More +

Making & Keeping

The Sales & Counselor Selling Series

Stock offerings are launched by making promises.
Lofty stock prices are guaranteed by keeping them!

Elections are won by making promises.
Legacies are secured by keeping […]

Read More +

Working the Fields

The Sales & Counselor Selling Series

[Editor’s note: During past months we’ve covered aspects of the Probe, Present, Plan® process.  Now, our focus shifts to putting it all together with Managing your Sales Practice and Building Relationships.]

Read More +

Don’t Look at the Scoreboard

The Sales & Counselor Selling Series

“Play your game and your plan.  Don’t look at the scoreboard.”
– Coach John Wooden
Head Coach, UCLA Men’s Basketball
(October 14, 1910 – June 4, 2010)

Read More +

Then What?

The Sales & Counselor Selling Series

“A truly good book teaches me better than to read it.
I must soon lay it down, and commence living on its hint.
What I began by reading, I must finish by acting!”
— Henry David Thoreau
American Philosopher, Author […]

Read More +

Do Your Homework!

The Sales & Counselor Selling Series

“Rommel, you magnificent bastard, I read your book!” *

– General George S. Patton, U.S. Army
Spoken by George C. Scott, playing the general, […]

Read More +

Incomplete

The “Back to Basics” Series

“One piece of the puzzle does not make the whole picture; nor does communicating only on one channel. It’s incomplete. You need all the pieces for someone to get the full picture.”
— Lucy Lanzar

Read More +

Selling on Paper

 

Selling on Paper

 

 

What’s the purpose of Sales Literature, of Collateral?

 

Read More +

A Stronger Message

“A crazy person Says one thing, Does another and Believes something else. (Especially in Politics… but that’s another matter…) Sanity (and ethics) are usually described as the alignment of Thought, Word and Deed.”

– J. R. StJohn

Should text and graphics align with, support, and underscore each other? What about delivery? Should it […]

Read More +

Categories

Recent Posts

Subscribe via RSS